Proactive Network Management, Zero Surprises
AUFAITECH Managed Services delivers continuous network monitoring, proactive maintenance, and expert IT support — so your infrastructure runs at peak performance around the clock.
Your Network, Managed by Experts
Most network problems don't announce themselves — they build quietly until something breaks. AUFAITECH Managed Services changes that equation. Our NOC (Network Operations Center) monitors your infrastructure 24/7, identifies issues before they become outages, and dispatches certified technicians when hands-on intervention is needed.
We serve as your dedicated technology partner — extending your internal IT team or serving as your complete outsourced network management function. No long-term lock-in, no surprise bills. Just consistent, professional network management built around your business.
What's Included
A comprehensive suite of managed network services delivered by certified infrastructure specialists.
24/7 Network Monitoring
Continuous monitoring of your entire network infrastructure — switches, routers, firewalls, wireless access points, and servers — with real-time alerting and automated incident response.
- Real-time device health monitoring
- Bandwidth and performance tracking
- Automated alert escalation
- Uptime and availability reporting
- Monthly performance dashboards
Network Security Management
Proactive security monitoring, firewall management, patch deployment, and threat detection to keep your network protected against evolving threats.
- Firewall rule management
- Security patch deployment
- Threat detection and alerting
- VPN management
- Security compliance reporting
Proactive Maintenance
Scheduled maintenance windows, firmware updates, configuration backups, and infrastructure health checks that prevent failures before they impact your operations.
- Scheduled firmware updates
- Configuration backup and versioning
- Hardware health monitoring
- Capacity planning
- Preventive replacement recommendations
Help Desk & Remote Support
Tier 1 and Tier 2 remote support for network issues, connectivity problems, and infrastructure troubleshooting — available during business hours or around the clock depending on your plan.
- Remote troubleshooting
- Ticket management system
- Escalation to field technicians
- User support for network access
- Documented resolution history
On-Site Field Support
When remote resolution isn't enough, our certified field technicians are dispatched to your location. Nationwide coverage means you're never without hands-on support regardless of where your sites are located.
- Scheduled on-site visits
- Emergency dispatch
- Hardware replacement
- Infrastructure upgrades
- Multi-site coordination
Reporting & Strategic Planning
Monthly executive reports, quarterly business reviews, and strategic technology roadmaps that give your leadership team full visibility into network performance and upcoming infrastructure needs.
- Monthly performance reports
- Quarterly business reviews
- Technology roadmap planning
- Budget forecasting support
- Vendor management assistance
Flexible Plans Built Around Your Business
Our managed services are structured around monthly recurring agreements with per-user and per-site pricing. Contact us for a custom quote tailored to your environment.
All plans are custom-quoted based on your infrastructure size, number of users, number of sites, and service level requirements. We do not publish standard pricing because every enterprise environment is different — contact us for a detailed proposal.
Foundation
Core monitoring and remote support for small to mid-size commercial environments.
- 24/7 network monitoring
- Remote help desk support (business hours)
- Monthly performance reporting
- Patch and firmware management
- Up to 2 managed sites
Ideal for: Small commercial offices, retail locations, single-site businesses
Get a Custom QuoteProfessional
Full-featured managed services for growing enterprises with multiple locations.
- 24/7 network monitoring and alerting
- Remote help desk (extended hours)
- Quarterly on-site visits included
- Security monitoring and firewall management
- Multi-site management up to 10 sites
- Quarterly business reviews
Ideal for: Multi-location businesses, healthcare facilities, hospitality groups
Get a Custom QuoteEnterprise
Comprehensive managed infrastructure for large enterprises and national operations.
- 24/7 NOC monitoring with dedicated team
- Priority emergency dispatch (4-hour SLA)
- Unlimited remote support
- Advanced security and compliance reporting
- Unlimited managed sites
- Dedicated account manager
- Annual technology roadmap
Ideal for: Enterprise organizations, national chains, government contractors
Get a Custom QuoteWhy Choose AUFAITECH for Managed Services
Infrastructure-First Expertise
Unlike general IT MSPs, AUFAITECH specializes in physical network infrastructure — cabling, switching, wireless, and fiber. We manage what we install, and we install to the highest standards.
Nationwide Field Coverage
Our managed services are backed by a nationwide technician network. When remote support isn't enough, we dispatch certified field technicians to any location in the continental US.
No Surprise Billing
Monthly recurring agreements with clearly defined scope. You know exactly what's covered and what you'll pay — no hidden fees, no surprise invoices.
Vendor-Neutral
We manage infrastructure from Cisco, Juniper, Aruba, Fortinet, Meraki, Ubiquiti, and other leading vendors. We recommend what's right for your environment, not what earns us the highest margin.
Your Network Under Constant Watch
Our Network Operations Center runs around the clock — detecting anomalies, responding to alerts, and resolving issues before they impact your business. You get enterprise-grade visibility without the overhead of an in-house NOC team.
- Real-time network topology monitoring
- Automated alerting with sub-5-minute response
- Monthly performance and uptime reporting
- Dedicated account manager and escalation path
Certified Technicians, Nationwide Dispatch
When remote resolution isn't enough, our BICSI-certified field engineers are dispatched directly to your location. From structured cabling and switch replacements to full infrastructure buildouts — we handle it on-site, on schedule.
- Nationwide field dispatch via Field Nation platform
- BICSI INST1, CompTIA Network+, Cisco certified staff
- Same-day emergency response available
- Full documentation and as-built drawings provided
Ready to Take Network Management Off Your Plate?
Tell us about your environment and we'll design a managed services program that fits your operations and budget.